TVB artist Lisa Ch’ng (莊思明) posted an essay on her social media accounts yesterday detailing her ordeal on a Cathay Pacific economy flight to Thailand where she was denied service. She claims she pressed the service button three times to ask for a pen to fill out her customs forms, but no one would serve her. She says she discovered a flight attendant had turned off the button behind her back and then walked away on the third try. So she pressed it for the fourth time and finally got her pen.
However, she felt the need to complain about her experience to a higher ranked flight attendant so she pressed the service button again. A male flight attendant apologized to her nonstop and said he would bring this up with a manager. When he asked her how she wanted to proceed, she just said she wanted “to reflect on the situation.”
Afterwards, she posted a Cathay Pacific crew list of the flight she took that day on IG story and even called out the male flight member that apologized to her. She said, “The male flight attendant with the good attitude should be XX because he had a Singaporean-Malaysian accent. This time I can really praise him well.”
When netizens blasted her for releasing the list of the flight crew, Lisa Ch’ng said she checked with her lawyer and didn’t commit any crimes because she didn’t release any personal information such as phone numbers or IDs, etc. People were also curious as to how she was able to obtain the list of the flight crew. She said she wouldn’t drag her friends into this and would take responsibility for her actions. The Cathay Pacific Flight Attendant Union (FAU) disagrees with her stint and posted the following message.